If you have any more questions that we have not covered in our FAQs section, please feel free to email us at info@jennyyoo.com
How much in advance do I need to place an order?
The actual lead time for the dresses is 12–16 weeks. We advise ordering the dresses at least 5 months before your wedding date to allow time for transportation and any alterations that may be needed.
Will you take my order
even if it is placed less than 12 weeks?
We understand that as glorious as a wedding is, it is also a very
hectic time in your life. So yes, we do take rush orders for an
additional fee depending on our production schedule. Please consult
with your retailer for fees associated for rush orders of 12 weeks
and under.
Do you do alterations?
No, we do not do alterations, we can’t do everything after
all! We recommend placing your order 3 to 4 weeks in advance in
addition with our 12-week policy so you have plenty of time and
there is no need for stress. When dealing with such delicate and
rich fabric you want to take your dress to a trustworthy and reliable
tailor. Therefore, we’d like to recommend some for you who
specialize in fine fabrics. You can go to our “Recommended”
link on our website to find tailor recommendations along with
other referrals.
Can we order over the phone?
Unfortunately you are unable to order by phone due to the necessary forms and authorization signatures that are required when purchasing our dresses. However, we will assist you over the phone with any questions you may have with the ordering process.
What is the ordering process?
For a step-by-step process of ordering please visit the “ordering”
section of our website. A quick tip for all you brides out there...you
might want to put your maid of honor in charge of getting everyone’s
order in on time. We will only place an order when we have all
of the bridesmaids information and order forms. This is so that
all the dresses are made at once with the same dye lot to ensure
consistency within the color. If they are not in on time you may
be at risk of being charged a rush fee, so try to set a due date
for your bridal party to ensure that that does not occur.
How do I pick the best
size for me?
As you probably already know, our dresses are made-to-order. We do not customize our dresses for the individual body. If you are unable to come into our showroom and have your measurements taken by one of our sale representatives, then we encourage you to go to a seamstress, tailor, cleaners or anywhere else where you can have them taken by a professional. Once you have taken your measurements you can go to our sizing chart and find the size that fits best for you. Then for your alterations find a seamstress or tailor that you trust and that is experienced in handling delicate materials.
How much does it cost
to have your dresses shipped?
For NYC, Chicago, or Orange County residents, you may pick up your dresses at the showroom or choose the option to ship once the dresses arrive. There is a $20 shipping fee per bridesmaid dress, $50 shipping fee per bridal gown, and a $10 shipping fee for accessories. We do not accept P.O. Box addresses. All orders are shipped via FedEx Ground with an additional charge for expedited shipping. We only ship domestically within the United States.
Do we get charged sales
tax? If yes, then what is it?
Sales tax varies from each location to the next. If you are shipping or picking up in California, Illinois, or New York, sales tax will be added on all merchandise delivered within those states.
Will you ship internationally?
No. Due to the complicated process of shipping internationally, we only ship domestically within the United States.
What if a bridesmaid is
only partially paying for the dress and the actual bride is paying
the rest?
If the bride is paying for a portion of the bridesmaid dresses,
then they need to fill out a “Bride’s Order/Payment
Form” with the amount of money they want to put towards
the purchasing of the dresses. Then the bridesmaids will fill
out the “Bridesmaid Order Form” with the adjusted
amount of payment.
What should you do if
you have a pregnant or post-pregnant bridesmaid?
Well first off…Congratulations! For any questions concerning
maternity sizes just go
to our maternity sizing chart.
What color shoes do you
recommend?
The color of shoes is contingent on the color dress you decide to purchase. We like to recommend a strappy, open-toe kitten heel shoe. A nude or gold color shoe will go with a vast majority of our dresses; however other neutral colors, such as silver or a camel color will also work well.
How do I check the status
of my order?
If you want to check the your status just email us at info@jennyyoo.com
and leave us your name, and the bridal party name you are a part
of. Once we receive your request we will respond ASAP.
Will you put sleeves on
any of your dresses?
Unfortunately, because our dresses are made-to-order and not custom made for the individual, we cannot add sleeves for you. If you need to cover your shoulders for religious, weather, or other personal reasons, we offer in addition to our boleros, a beautiful selection of shawls and wraps that may fulfill your needs designed by Ananda Designs (212.645.1153). To take a further look into the Ananda Design collection, feel free to visit their website: www.accessorieslab.com.
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